Clinic policies sign
The rules patients should read before the conversation at the desk: how much notice to cancel, how late is too late, how to pay, and what insurance covers. English and Arabic on one sheet.
How to use it
Set your numbers
Hours of notice to cancel, minutes of lateness allowed, the payment methods you take and where complaints go. The wording follows them.
Tick and edit the policies
Seven policies to start from. Untick what does not apply, rewrite any line in either language, or add a policy of your own.
Choose the look
A colour band, a frame or cards, in your colour and with your logo, bilingual or in one language.
Print A4 or A3
A4 for the counter or a frame, A3 for the waiting-room wall. Type shrinks to fit if the policies run long.
Rules on the wall save arguments at the desk
A patient who is told about the cancellation policy only when they are charged for it hears it as a penalty. The same rule on the wall in the waiting room, and on the back of the appointment card, is simply how the clinic works.
Keep each policy to one or two lines, give the reason in a few words, and say what the patient can do: give notice, bring the insurance card, speak to the manager.
Save your design
Without saving, your clinic details, design and templates are cleared when the page reloads. Leave your email and they are kept in this browser from now on, and we will show you how they work in a Medicolize account, on every device and attached to patient files.
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Questions
Which policies does the sign include?
Cancellations and missed appointments with the deposit rule, late arrival, payment, insurance cover and the patient’s share, children and companions, photography and privacy, and complaints. You can add your own.
Can I change the wording?
Yes, in both languages. A policy you edit keeps your words; the others update when you change the notice hours or minutes.
Is the wording legal advice?
No. It is a starting point in plain language. Check your cancellation and deposit rules with your legal adviser and your regulator’s requirements.
Is it free?
Yes. No sign-up and no watermark, and your edited policies are kept in this browser once you save.
Policies that the system applies
In Medicolize deposits are taken at booking, reminders go out before the notice period ends, and eligibility is checked before the visit. Thirty minutes on your own clinic.