Feedback

Patient feedback for clinics

A patient who is unhappy at session three of eight will either tell you or tell Google. Asking at the end of each session, and putting a low score in front of a human the same day, is the difference between a course you rescue and a review you reply to.

Request a demo All features

4.8

★★★★★

212 responses after visit · last 30 days

5★174

4★23

3★9

2★4

1★2

Asked at the session, not at the end of the course

Feedback collected once, at the end, arrives too late to change anything. Asked per session, it becomes an early warning about a course that is going wrong.

A short request after the session, on WhatsApp or SMS
Per session rather than per course, so a problem surfaces early
The score attached to the session, the doctor and the branch
One question by default, because five get ignored
No request sent to a patient who has just been asked

A feedback request in Medicolize, asked as the session closes and answered on the patient’s phone

A low score goes to a person

The point of collecting it is what happens next. A score below the threshold you set raises a task, to a named person, the same day.

A threshold you set, not one we chose
A task raised to a named owner, with the session attached
The patient contacted before they are asked for a public review
What was done about it recorded against the case
Repeat low scores for one doctor or room surfaced as a pattern

The good ones asked to say so publicly

A happy patient will leave a review if asked at the right moment and given a link. The right moment is the session they were happy about.

A review link sent only to patients who scored well
Sent at the moment the session ended, not a week later
Which branch and doctor the public reviews follow
No incentive attached, because that is against the platforms’ rules
Scores by doctor, room, service and branch over time

Who reads the feedback

Feedback that only the owner sees changes nothing. It has to reach whoever can do something the same day.

Clinicians

Their own scores, per session, without a monthly meeting.

Managers

A low score as a task with the session attached.

Owners

Patterns by branch, room and doctor rather than anecdotes.

A survey at the end versus a question per session

Both collect scores. One of them collects them while something can still be done.

The way it is done now

Asked once, at the end
A score in a report
Problems found at month end
Review requests to everyone
Anecdotes about a doctor

With Medicolize

Asked after each session
A task to a named person
Problems found the same day
Review requests to patients who scored well
Scores by doctor, room and service

Questions

Feedback — what clinics ask

When is feedback requested?

After the session, not at the end of the course. In a clinic running blocks of six or eight sessions, asking once at the end means finding out about session three when there is nothing left to fix.

What happens to a bad score?

It raises a task to a named person, with the session attached, on the threshold the clinic sets. The patient is contacted before anyone asks them for a public review.

Does it ask for Google reviews?

A review link is sent to patients who scored well, at the moment the session ended. No incentive is attached to it, because offering one breaches the review platforms’ own rules.

Can we see scores per doctor?

Yes, and per room, per service and per branch, over time — which is what turns "a patient complained" into a pattern you can act on.

Will patients be asked too often?

No. A patient who has just been asked is not asked again, and the frequency cap is set by the clinic.

Keep going

Put Feedback in front of your own week

Half an hour on your own services, packages and price list. Someone calls you back within a day.

Request a demo WhatsApp us