Is it just you?
Try another device or another network. A single machine failing while the status page is green is usually local.
Status
System status
If something looks wrong, check here first. Support is available daily from 12pm to 12am except Fridays.
All systems operational
Last checked continuously.
WebsiteOperational
Clinic web appOperational
Mobile apps (iOS, Android, Huawei)Operational
WhatsApp botOperational
ZATCA clearanceOperational
NPHIES integrationOperational
If you are seeing a problem
Before you report it, three things worth checking.
Is the app up to date?
Mobile issues after a release are most often an app that has not updated. Check the store first.
Still stuck?
Message your clinic’s WhatsApp support group — that is where the support team works and it is the fastest route to a fix.
If you cannot get in
I cannot log in
Most often it is the password, and the fix depends on how you sign in. If you sign in with your email, check the address and the password, and use Forgot Password to reset it. If you sign in with a username and a clinic login name, only your clinic owner or admin can change it for you. Several failed attempts lock the account, and support unlocks it. If none of that is it, check your connection is stable and look at the panel above in case it is a login problem we already know about.
The site will not load at all
Check the connection first, then the browser: clear the cache and cookies and reload, make sure the browser is up to date, and try a private window, which ignores both. If it loads in a private window, the cache was the problem. It is also worth typing the address yourself — medicolize.com — because an old bookmark or a search result can point somewhere that no longer exists.
A page says I do not have access
Usually permissions rather than a fault: the account may not have that screen enabled, which your clinic owner or admin controls. Refresh first, and try another browser or another device to rule out a stale session. If it is a screen you are meant to have, ask whoever administers your clinic account to check your role.
None of that helped
Message your clinic WhatsApp support group with what you were doing, what you expected and what you saw, with a screenshot if you have one. Support is available daily from 12pm to 12am except Fridays, and the contact form reaches us too.