Plans & packages
Packages, session counts and what is still owed
Aesthetic & laser
Aesthetic and laser clinic software
An aesthetic clinic sells packages and schedules devices. Both of those break ordinary clinic software: the money arrives before the service is delivered, and the constraint is the machine rather than the doctor.
The device is the bottleneck
Booking has to check the laser, not only the practitioner. A session scheduled into an occupied device is a patient sent home, and it is the most common scheduling failure in this specialty.
- Packages sold as a block and drawn down per visit
- Deposits taken at approval, while the client is decided
- Per-area pricing, because a face and a full body are not one price
- Top-ups scheduled from the course that needed them
- What a client has had, and when, without having to ask them
Money taken is not money earned
A ten-session package paid upfront is one payment and ten deliveries. Counting it as revenue on day one flatters the month and hides the liability of sessions still owed.
- Consent per procedure rather than one form for everything
- Before and after held to the same framing and lighting notes
- The practitioner recorded against each area treated
- Product batch and expiry captured at the point of use
- Aftercare sent automatically, in the client’s language
Consent per session, not once at the start
Where the clinic’s protocol requires consent for each session, it has to be captured each time and stored against that session rather than against the file in general.
- Enquiries from Instagram and WhatsApp in one pipeline
- Source kept from the first message to the course that was booked
- Consultations that did not convert followed up on a schedule
- Loyalty earned per session attended rather than per amount spent
- Which channel produces courses, not which produces questions
An appointment book versus a client history
Aesthetic work is repeat business or it is nothing, and what the system remembers between visits is the whole asset.
The way it is done now
- A booking with a service name on it
- Consent signed once, somewhere
- Enquiries answered by whoever is free
- Loyalty on money spent
- Ad spend judged on enquiries
With Medicolize
- An area, a product, a batch and a practitioner
- Per procedure, versioned, on the record
- One pipeline, with an owner and a next step
- Loyalty on sessions actually attended
- Judged on courses booked
What matters most here
Scheduling
Devices and rooms checked as well as the practitioner
Billing & accounts
Deferred revenue kept separate from earned
Profitability
Margin per package after consumables
Questions
Aesthetic & laser — frequently asked
Can it book by device as well as by practitioner?
Yes, and for laser clinics that is the binding constraint. A booking checks the practitioner, the room and the device together.
How is an unfinished package handled financially?
The undelivered value is held as deferred revenue rather than counted as earned, so the month reflects work actually done and the outstanding liability is visible.
Can we capture consent for each session?
Yes, signed on screen and stored against that session, which is what an audit or a dispute later needs.
See it on your own clinic
Half an hour on your own services, packages and price list. Someone calls you back within a day.