Cloud & security
Access control per record type, with reads logged
Psychiatry & mental health
Psychiatry and mental health clinic software
Mental health clinics have the same scheduling and billing problems as everyone else and one that is entirely their own: the record is more sensitive than anything in a general clinic, and who can read it matters as much as what it says.
Confidentiality is a permission model, not a promise
Reception needs to book and take payment. They do not need session notes. Access has to be restricted per record type, and reads of restricted records have to be logged.
- Clinical notes restricted to the clinicians who need them
- Reception able to book and bill without opening the file
- Every open and every change recorded against a named user
- Sensitive record types separable from the rest of the chart
- Access that survives a role change without a re-login
Recurring appointments over a long horizon
Weekly or fortnightly sessions running for months. Booking the pattern and protecting the slot is most of the administration.
- Recurring follow-ups scheduled as a series, not one at a time
- A missed appointment surfaced as risk rather than as an empty slot
- Reminders on a channel the patient actually answers
- Gaps in a course visible to the treating clinician
- Contact attempts recorded with their outcome
Discreet communication
A reminder that names the clinic and the specialty is a problem for some patients. Message templates have to be editable down to what appears on the lock screen.
- Scales repeated at the same points and plotted
- Medication, dose and change history on one timeline
- Templates per assessment rather than one general note
- Correspondence to a referrer generated from the record
- A file that reads in sequence rather than as loose notes
An open record versus a controlled one
Psychiatry is the specialty where who can read what is not a preference. It is what makes the record usable at all.
The way it is done now
- One permission level for the whole clinic
- Notes visible to whoever can log in
- Follow-ups booked one at a time
- A no-show as an empty slot
- Progress described in prose
With Medicolize
- Per role and per record type
- Clinical notes restricted, and every open logged
- A recurring series, with gaps visible
- A no-show as something to act on
- Scales repeated and compared
What matters most here
Audit trail
Who opened a confidential record, and when
Scheduling
Recurring sessions booked and protected
WhatsApp bot
Reminder wording the clinic controls
Questions
Psychiatry & mental health — frequently asked
Can reception be prevented from reading session notes?
Yes. Clinical notes are a restricted record type, and access is granted per role. Reception keeps booking, contact details and balances.
Is access to confidential records logged?
Yes — reads as well as changes, with the user, the time and the record, which is what a later query actually needs.
Can we control what a reminder message says?
Yes, completely. Clinics in this specialty commonly use a neutral template that does not name the specialty.
See it on your own clinic
Half an hour on your own services, packages and price list. Someone calls you back within a day.