Online payments

Online payments for medical clinics

A patient who has already paid does not queue at reception, and a course that is paid for in advance is a course that tends to get finished. Payment links go out with the confirmation, and what comes back lands against the invoice it settled.

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Online this month$184,300

Success rate98.2%

Avg. settlement1.4 days

Generate a payment link

pay.medicolize.com/i/292-BANCopySend on WhatsApp

Links carry the invoice, expire on payment, and settle straight to the branch account.

Recent payments

madaBalsam Al-Najjar$819Settled

VisaArwa Idrees$1,000Settled

Apple PayLutfi Al-Alawi$828Pending

Paid before they arrive

The payment does not have to happen at the desk. A link in the confirmation message is settled from the patient’s phone, and reception sees it as paid before the patient walks in.

mada, Visa, Mastercard and Apple Pay
A link sent with the appointment confirmation or on request
Deposits taken before a course or package begins
Balances settled from the reminder rather than at the counter
Receipts issued automatically, in the patient’s language

Invoices in the Medicolize app with a payment link on each one, and what is still owed against what is paid

Reconciled, not just received

Money arriving in a gateway is only useful once it is attached to what it paid for. Each settlement lands on its invoice, in the treasury account it belongs to.

Each payment matched to the invoice it settles
Part payments handled without splitting the invoice
Settlements posted to the right treasury account
Refunds linked to the payment they reverse
Gateway fees recorded rather than quietly reducing the figure

Fewer reasons not to pay

Most unpaid balances in a clinic are not refusals. They are friction: the patient left, the card was not on them, nobody followed up. Each of those has an answer.

Outstanding balances chased on a schedule, not by memory
A link that still works when the patient opens it two days later
Payment plans across a course, drawn down per session
The same link on WhatsApp, SMS or email
What is owed visible to the patient rather than only to you

Who benefits from taking it online

The desk is the bottleneck in most clinics, and payment is what holds it up.

Reception

Fewer card machines, fewer queues, fewer awkward conversations.

Patients

Paying from their own phone, in their own time.

Owners

Less outstanding, collected sooner, and matched to invoices.

Taking payment at the desk versus taking it anywhere

Both get paid eventually. One of them gets paid before the appointment.

The way it is done now

Payment at the counter only
Deposits promised verbally
Gateway report matched by hand
Refunds handled outside the system
Balances chased when someone remembers

With Medicolize

A link settled from the patient’s phone
Deposits taken before the course starts
Each settlement on the invoice it paid
Refunds linked to the original payment
Chased on a schedule

Questions

Online payments — what clinics ask

Which payment methods are supported?

mada, Visa, Mastercard and Apple Pay through the gateways the clinic connects. Which are available depends on the gateway and the market the clinic operates in.

Can we take a deposit before a course starts?

Yes, and for packages this is the common setup: a deposit secures the block, and the balance is drawn down per session as it is delivered.

Does the payment land on the right invoice?

Yes. A settlement is matched to the invoice that generated the link, posted to the treasury account it belongs to, and part payments do not require splitting the invoice.

Can patients pay from WhatsApp?

Yes. The same link can go out over WhatsApp, SMS or email, and it stays valid if the patient opens it later rather than immediately.

What happens to gateway fees?

They are recorded rather than netted off silently, so the revenue figure and the amount that reached the account can both be read.

Keep going

Put Online payments in front of your own week

Half an hour on your own services, packages and price list. Someone calls you back within a day.

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