One price, drawn down
Sold once, consumed per session, with the remaining balance readable at any point without opening the ledger.
Blog
Running a course of treatment, not eight appointments
Almost every clinic system can book eight appointments. Very few can hold the idea that the eight are one thing — and everything that goes wrong downstream, from pricing to revenue to follow-up, starts there.
What breaks when a course is eight bookings
Pricing goes first. A course sold as a block has one price; eight appointments have eight, and the discount that made the block worth buying has nowhere to live.
Then revenue. If the patient pays up front and the system knows only about appointments, the money lands in month one for work delivered across three. The profit figure for January is wrong, and so is every doctor commission calculated from it.
Then progress. Eight unrelated visits produce eight unrelated notes. The question the clinician actually has at session six — is this working — cannot be answered from them without reading all six.
And finally follow-up. Nobody notices a course that stopped, because nothing knows a course existed. A patient who came four times and vanished looks identical to one who finished.
What holding the course properly gives you
Revenue where the work was
Recognised per session delivered, so the month reflects what actually happened in it.
Progress that compares
The same measure at the same points, plotted across the block rather than described eight times.
Stalls that surface
A block with no next appointment booked raises itself, while there is still a course to save.
The scheduling part everyone underestimates
Booking twelve sessions, twice a week, for six weeks is one decision and twelve calendar entries. Most systems make reception have that conversation twelve times.
Booking the pattern, and then moving individual sessions without breaking the block, is the difference between a course that gets scheduled properly and one that gets scheduled three sessions at a time until it quietly lapses.
Questions
What counts as a course?
Any set of sessions sold, planned or judged together: a physiotherapy block, a dermatology protocol, a package of aesthetic sessions, a psychiatry follow-up series.
How should revenue be recognised?
Per session delivered in almost every case. Recognising on the deposit inflates the month the deposit landed and distorts every commission calculated from it.
What happens if a patient stops halfway?
The unused balance stays against them rather than disappearing, the course is flagged as incomplete, and the follow-up is raised. All three need the system to know it was a course.
Can a course span more than one doctor?
It should be able to. Sessions carry the clinician who delivered them, so commissions follow the work even when cover changes mid-block.
See it on your own clinic
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