Running a clinic, in practice
Writing about the parts of a clinic that are hard to get right — the course of treatment, attendance, insurance and the money that follows them — from working with clinics across the region.
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Daily closing for clinics: cash, card and transfers without differences
In most clinics the day ends with one question: how much is in the drawer? The answer tells you nothing, because the right question is: how much should be in the drawer? That is the difference between counting cash and closing the day, and here is how to make it 15 minutes rather than an hour.
Read morePatient reviews and Google: how to ask, when, and how to answer the negative ones
The angry patient writes their review on the way to the car. The satisfied patient writes nothing unless asked at the right moment. A clinic's Google rating is simply the difference between those two behaviours, and which one you built a system for.
Read moreSwitching clinic software: how to migrate data and go live without downtime
What delays replacing bad software most is not the price of the alternative but the fear of the move: 9,000 patient files, 4 years of invoices, and staff used to a screen. Here is a 6-week plan that makes cut-over an ordinary week.
Read moreOnline booking for clinics: what to open to patients and what to keep at the desk
Most reception calls are one question: when is there an appointment? Online booking answers it without a call. But a clinic that opens its whole schedule to everyone quickly discovers why reception asked 3 questions before booking.
Read moreClinic inventory: consumables, expiry and reordering without a monthly count
Inventory is the one cost in a clinic that disappears without anyone noticing. A needle here, a filler vial expired there, an urgent order at a higher price because nobody saw the gloves run out. Here is how to run it without a Saturday stock count.
Read moreHow to price treatment packages: sessions, discounts, deposits and revenue
In most clinics the package price is the session price times the number of sessions minus a discount chosen by instinct. That works until the owner is asked at year end: are the packages profitable? And nobody can answer. Here is a method that makes the answer possible.
Read moreHow to bring patients back: recall, packages and loyalty
A new patient costs an ad, a call and a long first visit. A returning patient costs a message. Yet most clinics spend on the first and leave the second to chance. Here is what a return system that does not depend on memory looks like.
Read moreClinic KPIs: 12 numbers worth watching every week
Revenue is the number everyone looks at, and it is the last number to move. Weeks earlier, smaller numbers move: an empty slot, a stalled package, a rejected claim. Here are 12 of them, and what to do when one moves.
Read moreZATCA e-invoicing for clinics: phase 2 in practice
Phase 1 was easy: an invoice from a system instead of paper. Phase 2 connects your system to ZATCA directly, and invoices that used to pass now get rejected. Here is what that means for a clinic or medical centre, without the accountants' language.
Read moreSee Medicolize on your own clinic
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